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Why can't I buy anything at the @#$% Apple Store?

A few days ago, I decided to buy an iPhone 4. No real big decision to be made as I loved my iPhone 3G, but I'm having horrendous performance issues (probably caused by the latest updates). Anyway, the lomls (I've decided that its easier to refer to both the loml and the baby as the lomls) and I went to the local apple store, after calling to make sure they had the phone in stock.

Now, if any of you have been to an Apple store in the last year, then you may recall the 'fun' shopping experience that apple has designed. I am referring to how they removed the cash registers and outfitted their employees with handheld credit card machines. I'm not sure what happened to the color coded t-shirts though. Honestly, their sales model really confuses me. Can any employee sell me something, or are they segregated into different functions? Either way, i was there to buy something and since they don't just put the phones out I would have to talk to one of the 'geniuses' to get my hands on it.

Really, I can't stand at least half the employees I've had interactions with. Many of them seem to believe that working at the Apple store makes them some kind of superior geek, and that attitude tends to leak out in conversation with the customer. I can almost understand. I'll bet a lot of the customers are clueless and drawn to Apple products because they're easy to learn.

But the rest of us are tech savy, knowledgeable, and can't stand your idiotic attitude, so what gives you MORONS!!! ok - sorry about that. But there is no excuse for inflicting your bullshit on others when they don't have a choice of avoiding you.

I suppose this is what I get for complaining though. Because when I went to the store this time, the employees appeared to be avoiding me. The store was pretty busy. And every employee there was busy talking to customers. or potential customers, actually. Because not everyone was buying stuff. Instead, there was a lot of happy chatting about products and asking questions, and apple education going on. Gee, isn't it nice to be able to go into a store and not feel pressured to buy something???

WTF people. I want to actually give you money. Where is the helpful employee for that? It took me about 10 minutes to find someone free enough to talk to me. And when I asked about buying something, this wonderful apple hipster said to me "We're really busy right now. Someone will be able to help you in about 7 minutes." At which point she turned around and walked off.

hrmm, maybe there is some magic labeling system where the employees would magically know to help me in 7 minutes? Whatever, I found another employee who was actually willing to sell me something, only to find out that they were out of the 16GB version, and only had the 32 GB in stock.

So we left the store, went home, and bought the damn thing online. Which I should have done in the first place, and will in the future, because I don't appreciate wasting time driving back and forth from the store so that I can be condescended to by an apple 'genius'.

Congrats Apple. You've managed to reprogram my transaction model for you guys, and retain my business. well played.


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This page contains a single entry from the blog posted on August 7, 2010 8:02 AM.

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